You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple replacement products

Hey,

My new macbook is still in the 14-day replacement period. What product I will receive in replacement? a brand new or a refurbished product?

Thank you!

MacBook Pro Apple Silicon

Posted on Oct 4, 2022 9:23 PM

Top-ranking reply

Pradumnasaraf Author

Level 1

4 points

Posted on Oct 4, 2022 10:56 PM

Hey, thanks for the answer

Q - Do you mean in the store they will replace it with a brand new one?

Q - Also, to confirm if it's refurbished, I guess it will come in a refurbished box? Or do they send in a box that exactly looks like a brand new one, but the machine is refurbished?

View in context

Similar questions

3 replies

Top-ranking reply

Pradumnasaraf Author

Level 1

4 points

Oct 4, 2022 10:56 PM in response to tjk

Hey, thanks for the answer

Q - Do you mean in the store they will replace it with a brand new one?

Q - Also, to confirm if it's refurbished, I guess it will come in a refurbished box? Or do they send in a box that exactly looks like a brand new one, but the machine is refurbished?

tjk

Level 9

51,126 points

Oct 4, 2022 9:46 PM in response to Pradumnasaraf

Hi,

If you bring it back to a store, you'll know for sure on the spot. If you send it back for a replacement, I don't know. But the way to know for sure if you're doing it online is to return the one you have for a refund, then buy a new one.

tjk

Level 9

51,126 points

Oct 4, 2022 11:08 PM in response to Pradumnasaraf

Q1: I don't know, I'm just saying they'll tell you on the spot so you'll know.

Q2: I don't know how they do it now, but it used to be in a different/unsealed box if it was repaired/refurbished.

Apple replacement products