Photos and Image capture won't import phots from iPhone, IC says it is locked when it isn't

How can I resolve this? I tried the normal Photos import, and it says "Preparing to import" but the photos no longer come out. Image capture says the phone is locked and it can't access the module, even though the phone is not locked

Posted on Oct 3, 2022 11:35 PM

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Oct 5, 2022 01:14 AM in response to Disgruntled22

I kept trying different things, and at one point a dialogue box came out that said I needed to install software to be able to use the iPhone with my Air. This had come out several times and I thought I had already installed it (it doesn't actually say what the software is), but this time was was careful to see it was installed correctly and after that the photos came out. So it seems the problem is solved, though I don't know what that software was or even whether it was from Apple, as there was nothing identifying it as anything other than "software".

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Photos and Image capture won't import phots from iPhone, IC says it is locked when it isn't

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