Homepod is having trouble connecting to the internet

Question

Level 1

5 points

Homepod is having trouble connecting to the internet

Hi, I just got 2 homepods and both have been experiencing wifi drops since i bought them (less than 2 weeks). I tried reset homepod, reset router, all troubleshooting i found on forum. Still seem to drop every morning. I'm using Verizon Fios G1100 Router.

I recently bought iphone and coming on to Apple ecosystem from Android. I have had 4 Google Home mini and none of which had this problem. 3 of Google Home mini i'm still using. one is next to the homepod mini. I know it's not my wifi hardware as no other electronic devices in the house is having this problem

Anyone else has this issue with their homepod ? I would image software update is needed from Apple.

Posted on Oct 3, 2022 01:21 PM

Reply

Answer 1

DungHo51 Author

Level 1

5 points

Oct 3, 2022 01:27 PM in response to DungHo51

Another thing to note is when wifi dropped. It won’t be able to automatically reconnect. You have to unplug it and wait 10 seconds, then plug in to restart. I don’t know why it doesn’t have auto reconnecting script. That would help in this situation

Reply

Answer 2

turingtest2

Level 10

277,729 points

Oct 3, 2022 01:53 PM in response to DungHo51

Do you have a dual band router, with guest Wi-Fi? Anecdotally it seems HomePod works best when there is only one available Wi-Fi network that it has the logon credentials for. These are synced to it from your setup device via iCloud Keychain. It may also help to assign the device a fixed IP in your router if it is being temperamental.

tt2

Reply

Answer 3

DungHo51 Author

Level 1

5 points

Oct 3, 2022 07:29 PM in response to turingtest2

Most routers now aday have dual bands. I have connected to 2.4gz today and set static ip. Will see if it stays. Seems like the problem can be solve easily with software update to include auto reconnect script. My issue here is the cost of HomePod is twice as much as google home mini (some I bought for $25) but unable to keep a stable connection. Again none of my other devices in the house has this issue. Im sure some devices had wifi dropped at some point or another but all were able to reconnect automatically without having me unplug it to restart. If any Apple reps are reading this, please take the suggestion for future software update to fix this. Thank you

Reply

Homepod is having trouble connecting to the internet

Similar questions