Image Capture won’t import from iPhone

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Image Capture won’t import from iPhone

Since I got my iPhone 14Pro, Image Capture has stopped importing photos. I get an error message. I can Air Drop them to the iMac. I just tried importing from my old iPhone 12Pro, which worked fine with Image Capture, but I now get an error message with the other phone, so something has happened to the Image Capture app. I can’t delete Image Capture and download a fresh version. Any ideas on how to fix Image Capture? I tried using Image Capture with my scanner and get an error message there, too. I have an older iMac running Mojave. I have Monterey running on a mounted volume and there doesn’t seem to be a problem there.

The error message reads:. The operation couldn’t be completed. (com.apple.ImageCaptureCore error -9956.) (-9956).

Any info appreciated

iPhone 14 Pro

Posted on Sep 29, 2022 07:50 AM

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Answer 1

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a brody

Level 10

85,245 points

Oct 4, 2022 06:58 AM in response to Pogdaddle

backup your hard drive with Carbon Copy Cloner or Superduper to an external hard drive as a clone if you haven't already.

Then attempt to run command-R recovery boot to reinstall Mojave.

If it attempts to install anything other than Mojave, you can download the Mojave installer from

How to download macOS - Apple Support

If Image Capture fails to load correctly, you an attept to boot off the computer in safe mode (shift key), and use the Go menu -> Go To Folder and select ~/Library/Preferences

Remove com.apple.imagecapture.plist and try reopening it after reboot.

Do not touch anything else in that folder.

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Image Capture won’t import from iPhone

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