archive exchange on apple mail-> empty emails

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Frank4art Author

Level 1

15 points

archive exchange on apple mail-> empty emails

This is the setup:

Monterey 12,6 but also 12.1 on different Mac

Exchange emailaccount on MS365

Apple Mail (program)

When I receive an email with attachment it appears fine in the In-box of my exchange account in Apple Mail.

When I drag it to a folder 'on my Mac' the email gets empty. When I drag it to another mailbox either on the Exchange server (in Apple Mail) another email server the mail works just fine.

What I did: safe boot, delete account, delete all Envelope index-files in Library->Mail->V8, clean install Mac. I guess this is a bug? Can anyone reproduce the error?

(Please do not respond with 'Welcome to apple discussions...' and/or 'So I understand you bla bla bla' thanks!)

MacBook Pro 15″, macOS 10.12

Posted on Sep 26, 2022 7:51 AM

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Answer 1

KMB_12

Community Specialist

Sep 28, 2022 8:39 AM in response to Frank4art

Hello Frank4art,

If you're having an issue with Mail, to start, check out the steps listed here to see if they resolve the issue: View, save, or delete email attachments in Mail on Mac - Apple Support

"Save email attachments

In the Mail app on your Mac, move the pointer over the header of a message.
Click the Attachment button that appears, click the name of an attachment or choose Save All, then choose a location.
You can also select a message, then choose File > Save Attachments. Or drag an attachment from the message to the desktop to save it there.
Click Save.

Email attachments are saved in the Downloads folder, available in the Dock. To specify a different location, choose Mail > Preferences, click General, then select a folder."

If those steps aren't working for you, please reach out to Apple directly here for help with resolving the issue:

Get Support

We hope this helps.

Cheers!

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archive exchange on apple mail-> empty emails

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