Volume buttons
I just purchased an iPhone 14 pro max. The volume buttons do not work. I have checked the settings and they are correct. I have not dropped it. Is there an issue with iOS 16, or is it a hardware issue?
iPhone 14 Pro Max
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KMB_12
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Community Specialist
Hello breakfastdrink,
We see that you're having an issue with the volume buttons on your new iPhone 14 Pro Max.
To help resolve this issue, try the steps that are listed below that could help resolve this issue that you're experiencing with your iPhone:
- Remove any protective films or cases that might block the button or switch.
- Check for debris or dirt around the button or switch and clean with a soft cloth.
- If the button or switch still isn't working, is damaged, or works intermittently, you can set up a repair
If you go through those steps, you may need to set up a repair as this article states:
If a button or switch isn't working on your iPhone or iPad - Apple Support
Best Regards.