On Macbook: Cannot delete a phone number from my Apple ID account

I am attempting to eliminate a phone number from my Apple ID account. When I go to System Preferences> Apple ID> Name, phone, email> Reachable At: there are two phone numbers listed. I want to eliminate one of them. I can click on it and highlight it, but nothing happens when I hit the minus sign. I should note that this phone number is NOT listed in my trusted phone numbers.


The phone number belongs to my wife's iPhone. We share this Apple ID and this is all part of a larger project to have her sign off of my Apple ID and then set up family sharing and other apps like calendar, contacts, notes, etc. At this point, that fact that we cannot eliminate her phone number appears to be complicating our ability to disassociate her MacBook air from Apple ID and iMessage.

MacBook Pro 15″, macOS 12.6

Posted on Sep 23, 2022 10:55 AM

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Posted on Sep 26, 2022 9:01 AM

Hey londonexpat,


If you're attempting to remove a phone number from iMessages/FaceTime, you should be able to by using the steps in this article: Add or remove your phone number in Messages or FaceTime. Be sure to scroll down to the section for a Mac if that is the device you're using.


If you continue to experience the issue, you can de-register to by following these steps: Deregister and Turn Off iMessage.


Best wishes.

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Question marked as Top-ranking reply

Sep 26, 2022 9:01 AM in response to londonexpat

Hey londonexpat,


If you're attempting to remove a phone number from iMessages/FaceTime, you should be able to by using the steps in this article: Add or remove your phone number in Messages or FaceTime. Be sure to scroll down to the section for a Mac if that is the device you're using.


If you continue to experience the issue, you can de-register to by following these steps: Deregister and Turn Off iMessage.


Best wishes.

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On Macbook: Cannot delete a phone number from my Apple ID account

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