marklyon7777 Author

Level 1

4 points

My iphone12 will not turn off

My iPhone 12 will not turn off and apps are frozen. Unable to do a hard reset

iPhone 12 Pro, iOS 15

Posted on Sep 19, 2022 9:09 AM

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1 reply

Level 10

96,643 points

Sep 19, 2022 9:13 AM in response to marklyon7777

Do this exactly as described

Force restart iPhone – Apple Support (UK)

If no help the ultimate solution is

If you can't update or restore your iPhone or iPod touch – Apple Support (UK)

but you will need to restore from your last backup

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My iphone12 will not turn off

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