owenmica Author

Level 1

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Warranty question

If I buy an Apple device from an EU Country A and it stops working within the 2 year EU warranty, can I make the claim at an Apple authorised reseller shop in EU Country B? Thank you in advance!

iPhone 14 Pro

Posted on Sep 18, 2022 2:25 PM

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Community+ 2025

Level 10

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Sep 18, 2022 2:29 PM in response to owenmica

The warranty will be valid within the European Economic Area and Switzerland. If either country is outside it, warranty service will be at the discretion of the shop's staff.

(225114)

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Community+ 2025

Level 10

740,711 points

Sep 18, 2022 2:44 PM in response to owenmica

Correct.

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owenmica Author

Level 1

5 points

Sep 18, 2022 2:39 PM in response to Niel

Thank you for the helpful answer Niel. So I’m guessing they wouldn’t be able to turn me away saying that I did not buy the product from their shop and I have to pay for repairs covered under warranty. Is that correct?

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Warranty question

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