Video unavailable Apple TV there was a problem loading this video

I’m subscribed to appletv , everything’s working perfectly fine but one show, it keeps saying video unavailable there was a problem, I tried restarting both appletv and my tv nothing seems to work.

Apple TV

Posted on Sep 18, 2022 02:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2022 10:06 AM

Hey Raklianova,


We understand that you get an error message from a specific show in the Apple TV+ app on your Apple TV.


It sounds like you've already completed the steps in this support article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Do you have any tvOS updates pending? Here's how to check: How to update your Apple TV - Apple Support


If that doesn't resolve the issue, we recommend reaching out to Apple Support directly: Contact - Official Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Sep 21, 2022 10:06 AM in response to Raklianova

Hey Raklianova,


We understand that you get an error message from a specific show in the Apple TV+ app on your Apple TV.


It sounds like you've already completed the steps in this support article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Do you have any tvOS updates pending? Here's how to check: How to update your Apple TV - Apple Support


If that doesn't resolve the issue, we recommend reaching out to Apple Support directly: Contact - Official Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Video unavailable Apple TV there was a problem loading this video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.