Incoming Facetime calls immediately end/drop

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Level 1

8 points

Incoming Facetime calls immediately end/drop

Within the past few days, all the incoming Facetime calls I get simply end within one or two seconds without allowing me to accept the call. The banner or full screen display shows up and then ends on its own. It happens when I'm using DND and not using it.

I thought updating to iOS 16 would help, but it continues to happen. Phone calls are not dropped (I tested this with a friend), so it's clearly something with Facetime. I did not change any settings either in the last week or so.

Yes my internet and data connection is fine, I have restarted the phone as well. Any advice is appreciated! For reference, I am using an iPhone 12 Pro.

Posted on Sep 13, 2022 2:52 PM

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Answer 1

Sep 17, 2022 9:31 AM in response to srjjrs

Hi srjjrs!

Thank you for the update. Does this happen with all contact or just certain ones?

Do you know if they are calling using the Apple ID or phone number? Also, are you trying to accept the call on the screen from the Lock Screen or during use of the iPhone? Make and receive FaceTime calls on iPhone - Apple Support

These steps can help us narrow things down.

You mentioned it didn't matter with DND, do you have any other Focus features turned on? Use Focus on your iPhone or iPad - Apple Support If so, try turning them off to see if it still occurs.

"Turn on Focus

Go to Settings > Focus.
Tap a provided Focus option—like Do Not Disturb, Personal, Sleep, or Work—then tap Customize Focus.
Set up your Focus. You can select allowed or silenced notifications from people and apps, connect your Lock Screen or Home Screen, have this Focus turn on automatically, and add Focus filters."

Cheers!

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Answer 2

srjjrs Author

Level 1

8 points

Sep 17, 2022 8:55 AM in response to TheMothman

Hi TheMothman,

Thank you for your response! Unfortunately, this article won't help me, I am able to receive the calls.

The issue is that the banner/notification shows up for one or two seconds and immediately ends without me touching the X or pressing the power button to cancel the call. It stopped doing that just a few days ago, but now it has restarted again. I am considering doing a factory reset to see if that helps.

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Answer 3

TheMothman

Community Specialist

Sep 17, 2022 8:38 AM in response to srjjrs

Hi srjjrs!

If you're unable to receive calls in FaceTime, the troubleshooting suggestions here may help:

If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

Cheers!

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Incoming Facetime calls immediately end/drop

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