primary location change in ABM

Hi,

I have an issue with Apple Business Manager. Once upon a time we defined our main organisation/location's name and address which have since changed. Back then we were a company described according to polish tax laws as Sp. z o.o (limited liability company). It changed to S.A. (joint-stock company). This is quite an important change. Additionally the company HQ address also changed. Sadly I can't find any way to change any data of the primary organisation/location. This causes us some headache involving MDM enrolments. As this primary location's info is always used in terms of MDM enrolments, users get inaccurate data when receiving prompts about enrolment in our MDM. Often they are not sure if they receive legit notifications from the company or are being victims of an attack.

The question is: is there any way to deal with this? Does Apple support have the power to make such critical changes in the primary location in ABM? I have read that they may be able to sync it with DUNS info but what if we don't have DUNS?


cheers,

Arek

Posted on Sep 6, 2022 06:07 AM

Question marked as Top-ranking reply

Posted on Sep 6, 2022 08:58 AM

You'll need the updated DUNS listing. Once you have that, you'll need to reach out to Apple Business Manager support for your region and work with them.

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primary location change in ABM

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