Hello my niece took her phone on holiday she put it in a case to go in the water only 1.6M deep & the phone had since stopped working. I thought these phones where waterproof & also it was in a tight sealed phone protected water case? What can I do about this we bought the phone from Apple in November thanks
[Re-Titled by Moderator]
iPhone 11
Read ▶︎ Water Damage (not covered by warranty). 💦
Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️
Based on your situation, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Read ▶︎ Water Damage (not covered by warranty). 💦
Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️
Based on your situation, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
No iphone is waterproof. They are water resistant. Big difference.
Apparently, the case she put it in was also not waterproof, or was not put on properly.
Liquid damage is not covered by the warranty. She will have to pay for an out of warranty replacement.
Contact whoever made the "waterproof" case and take it up with them.
iPhone 11 stopped working after a dip in waterproof case
