How do I fix a water damaged iPhone?

my iphone fell in water at the beach and stopped responding to touch a few hours later even though the screen is still coming on now. it's been 2 days



[Re-Titled by Moderator]

iPhone XR

Posted on Dec 30, 2024 09:14 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2024 09:15 AM

Make an appointment at the Genius Bar to have it repaired, you have damaged the phone.


Genius Bar Reservation and Apple Support Options - Apple


8 replies

Dec 30, 2024 10:56 AM in response to churrvy

For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."




Dec 31, 2024 04:33 AM in response to John Rose6

John Rose6 wrote:

Maybe not unrepairable.
Specs for XR says:
Splash, Water, and Dust Resistant3
• Rated IP67 (maximum depth of 1 meter up to 30 minutes) under IEC standard 60529
iPhone XR - Technical Specifications - Apple Support (CA)

If it was dropped in shallow water (even salt water) for just a few seconds, it should've been okay.

Apple will not repair a liquid damaged phone, nor will any authorized service provider.

If there was no ingress of liquid, then the phone isn’t ‘damaged’.

Dec 30, 2024 07:37 PM in response to John Rose6

I agree with lobsterghost1about the corrosive nature of salt water.


I can't find details about the immersion tests but it wouldn't surprise me if it was slowly lowering devices into water and then slowly raising them again. Dropping a device means it is going to hit the water with a degree of force with a dynamic pressure that is higher than test conditions. In addition, the water tightness of a device can diminish as it ages (I bet the XR involved here is not brand new) and I bet the devices tested are brand new.

Dec 30, 2024 06:58 PM in response to John Rose6

John Rose6 wrote:

Maybe not unrepairable.
Specs for XR says:
Splash, Water, and Dust Resistant3
• Rated IP67 (maximum depth of 1 meter up to 30 minutes) under IEC standard 60529
iPhone XR - Technical Specifications - Apple Support (CA)

If it was dropped in shallow water (even salt water) for just a few seconds, it should've been okay.

Sorry, but salt water is the worst water a phone can be dropped in. It's highly corrosive. And what you posted is under perfect laboratory conditions, which dropping a phone at the beach in salt water, most definitely is not. And Apple won't try to fix a liquid damaged phone.


The phone is surely a loss and will need to be replaced.

Dec 30, 2024 07:05 PM in response to John Rose6

I found a description of "IP67" on the Web.

  • The "6" means "dust tight".
  • The "7" means "temporary immersion" – but the tests "are carried out with fresh water" – not salt water. If a device passes immersion tests in fresh water, under controlled conditions, that still doesn't offer a guarantee that the device will be able to survive immersion in salt water, under real-life conditions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I fix a water damaged iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.