Messages app crashes when charging

Question

Messages app crashes when charging

My iOS messages app crashes just about every time I charge my phone. When it crashes I cannot send or receive texts, make phone calls, look at my contacts, or look at anything in the settings app related to storage, icloud, or messages.

There only work around is too restart the phone which I have to do several times a day.

This issue has been going on for years and has followed me from iPhone SE to an iPhone 12, and now to my iPhone 13. This issue has continued through iOS versions 13, 14, and 15. I'm currently on version 15.5.

I've done hard resets, restore from icloud, restore from PC iTunes backup, start fresh without restoring a backup.

I've tried every crazy suggestion I've seen on threads over the last 3 years including turning off FaceTime, using different wattage chargers, and clearing out old message attachments.

I'm desperate for help since apple support in store was no help.

iPhone 13 mini, iOS 15

Posted on Aug 23, 2022 06:57 PM

Reply

Answer 1

Aug 23, 2022 07:02 PM in response to BrokenMessages

Try using a different Apple ID as a test. Yes, that’ll get ugly. That (and maybe your Wi-Fi router?) are about the only common factors left here; something odd with your Apple ID around its Messages metadata. Or something your router is snarling, if this crashing only happens in one place; on your own network.

Reply

Answer 2

Aug 23, 2022 07:56 PM in response to MrHoffman

If I use someone else's Apple ID the problem goes away. Also if I use my Apple ID on a different device the problem follows me. It takes a while, and I suspect there is something in my icloud profile that locks up iOS, but Everything I've tried to clear and reset my account has failed.

The issue happens in any location, several states and countries, on wifi and just on cellular service.

Reply

Answer 3

Aug 24, 2022 09:57 AM in response to BrokenMessages

BrokenMessages wrote:

Any advice on how to reach them? I feel like I won't be able too get past basic support our genius bar help.

Not specifically. I’d use the usual calling-support approach…

Gather up all of your data—all of it, exactly what was done, what tests were run, everything, versions and hardware, with detailed outcomes, and written clearly and concisely—and then call Apple Support.

Pass along the information; probably best posted somewhere that Apple can read, such as a public file posted in iCloud.

In short, provide Apple with the details that are necessary to skip past the initial call-handling.

Reply

Answer 4

Aug 23, 2022 08:02 PM in response to BrokenMessages

Gonna need a chat with a senior iCloud support-type person at Apple, then.

Reply

Answer 5

Aug 24, 2022 03:27 AM in response to MrHoffman

Any advice on how to reach them? I feel like I won't be able too get past basic support our genius bar help.

Reply

Messages app crashes when charging

Similar questions