Yellow blank screen on my iPhone 13 pro max

Hello, I have an iPhone 13 pro max which is under warranty. I have been using this phone without encountering any issue. All of a sudden, my phone turned yellow blank whilst watching a video on twitter without any physical damage to the iPhone. The phone has not been into contact with any fluid. The phone returned to normal after 3 mins after I put it to charge. Everything was fine until the issue came back again after 10 minutes. So I put it to charge again and this time the issue is persisting. I have tried hard reset, and factory reset using my MacBook but nothing seems to work. My iPhone has no cracks, no dents or scratch. The phone works but screen is yellow blank. Can I get it fixed under my existing warranty? and also is the warranty worldwide or it is just restricted to certain countries.

iPhone 13 Pro Max, iOS 15

Posted on Aug 21, 2022 06:08 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2022 02:30 PM

Hello Francis_Ameyaw,


It sounds like you've worked through some great troubleshooting steps and the next best step is to have your iPhone inspected by a technician.


The service provider who examines your iPhone will ultimately determine whether or not any required service is covered by the one year limited hardware warranty. You can learn more about your warranty coverage and get a service estimate here: iPhone Repair & Service


Your iPhone warranty is international, but the service options may vary dependent upon which country you're in. You can visit this link and select your country, then perform a search to find a nearby service provider: Choose country or region - Apple Support


Take care!

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Question marked as Top-ranking reply

Aug 22, 2022 02:30 PM in response to Francis_Ameyaw

Hello Francis_Ameyaw,


It sounds like you've worked through some great troubleshooting steps and the next best step is to have your iPhone inspected by a technician.


The service provider who examines your iPhone will ultimately determine whether or not any required service is covered by the one year limited hardware warranty. You can learn more about your warranty coverage and get a service estimate here: iPhone Repair & Service


Your iPhone warranty is international, but the service options may vary dependent upon which country you're in. You can visit this link and select your country, then perform a search to find a nearby service provider: Choose country or region - Apple Support


Take care!

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Yellow blank screen on my iPhone 13 pro max

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