Phone screen malfunction, phone turned green and black randomly.

My iPhone 13 that I have had for a little over a year, the screen suddenly turned black in the middle of the screen and a bright green on the outside of the screen. 🔳 like this but it’s green on the outside. I have automatic updates on so it could have been that. I’ve tried every possible thing to get it back to normal but no luck.

iPhone 13, iOS 18

Posted on Jan 19, 2025 05:59 PM

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2 replies

Jan 19, 2025 09:34 PM in response to irene1113

First try a force reset procedure as shown below to see if this is a software issue.


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo


Force restart iPhone - Apple Support


If that doesn't help rectify the issue, then this is likely a hardware issue in which you should visit your nearest Apple Store's Genius Bar or an Apple Authorized Service Provider for service.


Genius Bar Reservation and Apple Support Options - Apple

Jan 19, 2025 06:09 PM in response to irene1113

If you really have tried "every possible thing", unfortunately that would indicate that the issue is hopeless.


However, if there is a chance that "every possible thing" did not include making an appointment at the Apple Store or taking the phone to an authorized Apple service shop to have the issue diagnosed, that just might be worth the time.


You can find a list of authorized Apple service shops in your area using this link: Find Locations


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Phone screen malfunction, phone turned green and black randomly.

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