Preview app error on Monterey 12.5.1

Question

Level 1

13 points

Preview app error on Monterey 12.5.1

Upgraded to Monterey 12.5.1. PDF's no longer open in the preview app. Error message "damaged and can’t be opened. You should move it to the Trash." Rebooted Mac and error persists

iMac 21.5″, macOS 12.5

Posted on Aug 20, 2022 7:13 AM

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Answer 1

Sparks0829

Community Specialist

Aug 21, 2022 5:26 PM in response to jmpnc

Hi there jmpnc,

We'd like to learn more to see how we can help.

Are you seeing this error message with multiple PDF files or only one specific file? What's the source of the PDF exactly? Are you trying to open it from Mail, Safari, or another app?

Are you opening the PDF directly in Preview or from Finder or your Desktop? Learn more here: Open PDFs and images in Preview on Mac

Thanks!

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Answer 2

jmpnc Author

Level 1

13 points

Aug 22, 2022 4:17 PM in response to Sparks0829

Thanks for replying Sparks0829.

message appears on all PDF's I open. The viewer app worked fine prior to my Monterey upgrade on Friday. PDF's I am attempting to access were previously opened without issue and were downloaded from my bank website (Statement) or if I printed something from safari to pdf - prior to the upgrade, there were no issues.

I just tried at 7:14pm est and it is no longer an issue.

Looks like we can close this out, but I am not crazy :-)

Thanks!

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Answer 3

Frankfiz

Level 1

21 points

Aug 29, 2022 11:42 AM in response to jmpnc

There appears to be a similar problem with Nikon RAW files which sometimes fail to open and at other times open ok. I have reported same to both Apple and Nikon and it might be related.

I suspect that Apple had to get an emergency fix out for the recent security issue which obviously has priority.

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Answer 4

jmpnc Author

Level 1

13 points

Aug 30, 2022 11:05 AM in response to Frankfiz

Appreciate the update Frankfiz. Thank you

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