macOS 12.5 (Monterey) Update not accepting admin user's password

How are you having these Macs updated? Are you managing them through an MDM or are you having the users actually run the Software Update themselves manually?

What OS are these Macs currently running? Are you performing an OS upgrade to a new major version, or are you just installing an update (aka patch) to an existing Monterey installation?

Have you tried having them boot into Safe Mode and trying to install the update/upgrade?

Someone can likely correct me, but I believe Apple Silicon is set up to require that one “owner” to approve updates. It can’t just be any admin-capable user.

What I’m referring may not apply to updates, but it seems from your description that is the case.

I don’t have separate admin users on my M1 Mac to investigate.

jwscc008 wrote:

We are having the users attempt to run the update from System Preferences, Software Update.

All of the Macs are running macOS Monterey 12.4 and are merely trying to update to 12.5.

So how did things go when updating Monterey with the earlier patches? Same thing or did this just start after the 12.4 update?

If any of your M1 Macs began with Big Sur, was this also an issue with Big Sur updates?

The Original Admin Account when the computer was New and First Setup becomes the de facto Admin Account of this computer even if additional Admin Account(s) are added later.

To Test this - logged in the Original Admin Account and attempt to Change an added Admin Account to Standard or Outright Remove that Account.

This workaround of logging in as another Admin to update does not work on my 2022 MacStudio just as jwscc008 stated.