Beats Fit Pro earbuds will not connect if the case is dead

*with the charged case.

I didn’t have any cable before. That’s why the case died.

On the road, away from home, I might not have access to a cable or outlet. It’s important that people know not to disconnect their earbuds if the case is at 0% with no charging source. The earbuds will stay connected if they’re already there, but will NOT reconnect if you disconnect them and have a dead case.

Come on, guys. The earbuds simply don’t connect if the case is dead. Stop gaslighting me.

Hi there. Thank you for your response and suggestions. At the time of my posting, I had already repeated all of those steps a number of times (at least a dozen), and attempted the hard reset (the non-responsive case at 0% did not cooperate very well with that one), and many other combination moves in an attempt at Beats Bluetooth voodoo. Nothing worked. It was like trying to connect to a device that is turned off.

However, about 30 minutes after I posted this, my USB-C cables arrived. As SOON as I plugged in the case to charge, the earbuds immediately connected.

I’m attaching a screenshot I took at the moment of connection to document that the earbuds both had a charge, and the case was at 0%.

My working theory remains (until perhaps another firmware update, at least) that Beats Fit Pro earbuds will not connect if the case is dead.

For sake of reference, if anything changes later, this is for:

ABOUT

Model Name: Beats Fit Pro

Model Number: A2577

Serial Number: [SHHH]

Version: 4E64

Case Name: Beats Fit Pro Case

DEVICE INFO

Model: iPhone 13 Pro

Version: iOS 15.5

🤷‍♀️

Exactly. If this is how the pairing works, fine. It’s not necessarily a deal-breaker, but it should just be made clear in the instructions/documentation so people can decide. To pretend it’s not, and to reply with a gaslighting “glad things are working as they should now that you got your charging cable” is so bizarre. Apple: We stan; just tell us what the functional requirements/limitations are for pairing so people can plan ahead. For example: I wouldn’t have disconnected my earbuds ahead of my meeting if I knew they wouldn’t reconnect with a 0% case. And I bet @max805 would’ve left his buds connected when he left for the gym. Instead, folks end up caught unawares and unprepared. And that leads to a poor level of satisfaction.

(The mic quality on calls/zoom is also beyond awful, I’m told, so I will probably have to return these anyway. Bummer. But that’s for another thread.)