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I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

How do I get to listen to my callers and for them to hear me?


I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

iPhone 8, iOS 15

Posted on Jul 15, 2022 6:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2022 6:20 AM

Hello!


Apple Technicians can run an Audio Test to identify any sound issues with your device. This could be caused by a couple of reasons. Your device may have a component that is failing or you have debris blocking the mic/speaker ports at the bottom of your device. You can clean the bottom of your device using blue-tack (but avoid using anything liquid).


Apple Technicians can do this for you, so I would recommend just creating an appointment. I do hope you're near an Apple location.


Start here: Apple Repair and Repair Status Check - Official Apple Support




1 reply
Question marked as Top-ranking reply

Jul 15, 2022 6:20 AM in response to Kirstynw6819

Hello!


Apple Technicians can run an Audio Test to identify any sound issues with your device. This could be caused by a couple of reasons. Your device may have a component that is failing or you have debris blocking the mic/speaker ports at the bottom of your device. You can clean the bottom of your device using blue-tack (but avoid using anything liquid).


Apple Technicians can do this for you, so I would recommend just creating an appointment. I do hope you're near an Apple location.


Start here: Apple Repair and Repair Status Check - Official Apple Support




I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

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