You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

How do I get to listen to my callers and for them to hear me?


I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

iPhone 8, iOS 15

Posted on Jul 15, 2022 6:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2022 6:20 AM

Hello!


Apple Technicians can run an Audio Test to identify any sound issues with your device. This could be caused by a couple of reasons. Your device may have a component that is failing or you have debris blocking the mic/speaker ports at the bottom of your device. You can clean the bottom of your device using blue-tack (but avoid using anything liquid).


Apple Technicians can do this for you, so I would recommend just creating an appointment. I do hope you're near an Apple location.


Start here: Apple Repair and Repair Status Check - Official Apple Support




1 reply
Question marked as Top-ranking reply

Jul 15, 2022 6:20 AM in response to Kirstynw6819

Hello!


Apple Technicians can run an Audio Test to identify any sound issues with your device. This could be caused by a couple of reasons. Your device may have a component that is failing or you have debris blocking the mic/speaker ports at the bottom of your device. You can clean the bottom of your device using blue-tack (but avoid using anything liquid).


Apple Technicians can do this for you, so I would recommend just creating an appointment. I do hope you're near an Apple location.


Start here: Apple Repair and Repair Status Check - Official Apple Support




I cannot hear a person on my phone nor can I be heard. I can record a video and hear myself. I can record my voice but I cannot hear on the voice memos app/

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.