Since the update to 12.1 I have continuously run into errors when trying to import or replace images, and with saving a new document to my computer. Error messages appear and the only way to complete the task is to close Keynote, and attempt again. Only rarely is it successful.
The save issue is also present on other iWork apps.
iMac 27″, macOS 10.12
Try resetting Keynote by completing all of the following steps in the order listed:
To get more specific help from the community, please share additional information:
1) focus on a specific app for now
2) focus on a particular document (does the problem center on a particular document or ALL documents, or some set of documents?)
3) What are the error messages? Share screenshots.
To share a screenshot do the following:
1) get the item you want to share in view on the screen (if needed)
2) type the key combination: <command>+<shift>+4, then cursor will change to a crosshair
3) click and hold at one corner of the are you want to share
4) drag to the opposite, diagonal corner, release
5) in this forum, click the attach image icon in the toolbar. The icon is a small page with two mountains and a sun,
6) navigate to the desktop and select the file on the desktop named something like "Screen Shot 2022-07-22 at 4.46.25 PM.png"
Try creating a new Mac user account and then test Keynote:
Set up users, guests and groups on Mac – Apple Support (UK)
Thanks Gary,
Unfortunately, this did not resolve the issue.
Keynote 12.1 unable to import images or save
