am having issues with the zoom on my iPhone 13 pro max
Pro camera. It automatically opens to x2 on both
video and photo and can't be zoomed out past x1.
The three options of 0.5x 1x 2x appear momentarily
when I open the app and then disappear. Portrait is
stuck on 2x and pano can only do 0.5x and 1x. The
whole app is a mess.
I have tried adjusting the Preserve Settings and also
resetting the phone.
iPhone 13 Pro Max, iOS 15
Hello eya273,
It sounds as though you're having issues zooming in and out in the Camera app on your iPhone 13 Pro Max. You've come to a great place for help! To confirm, are you follow the steps outlined in the "Take a photo or video" section of the following article when attempting to zoom in and out? If not, make sure you follow the tips outlined there.
Take and edit photos on your iPhone, iPad, and iPod touch
If you're following those steps and continue to have issues, you'll want to complete the troubleshooting steps in the article below. While the article references different issues with the camera, these steps can still be helpful in resolving other Camera related issues.
If the camera or flash on your iPhone, iPad, or iPod touch isn't working
Let us know how that goes!
eya273,
At this point, taking the iPhone in for service so they can investigate the hardware will be the next best thing to do. Review About genuine iPhone cameras for more information.
If you need assistance with getting your device serviced, Contact Apple Support or use this Get Support link for assistance.
Take care.
I did all what you said in the article but it still doesn’t work should take it to the Apple Store to see what’s going on or do you have another solution please tell me im struggling with this problem and i tried everything and the phone is new
Having Issues with the zoom on my iPhone 13 pro max
