Having Issues with the zoom on my iPhone 13 pro max

am having issues with the zoom on my iPhone 13 pro max

Pro camera. It automatically opens to x2 on both

video and photo and can't be zoomed out past x1.

The three options of 0.5x 1x 2x appear momentarily

when I open the app and then disappear. Portrait is

stuck on 2x and pano can only do 0.5x and 1x. The

whole app is a mess.

I have tried adjusting the Preserve Settings and also

resetting the phone.

iPhone 13 Pro Max, iOS 15

Posted on Jul 11, 2022 02:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2022 04:33 PM

I did all what you said in the article but it still doesn’t work should take it to the Apple Store to see what’s going on or do you have another solution please tell me im struggling with this problem and i tried everything and the phone is new

3 replies

Jul 12, 2022 01:59 PM in response to eya273

Hello eya273,


It sounds as though you're having issues zooming in and out in the Camera app on your iPhone 13 Pro Max. You've come to a great place for help! To confirm, are you follow the steps outlined in the "Take a photo or video" section of the following article when attempting to zoom in and out? If not, make sure you follow the tips outlined there.


Take and edit photos on your iPhone, iPad, and iPod touch


If you're following those steps and continue to have issues, you'll want to complete the troubleshooting steps in the article below. While the article references different issues with the camera, these steps can still be helpful in resolving other Camera related issues.


If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Let us know how that goes!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Having Issues with the zoom on my iPhone 13 pro max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.