Level 1

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Software upgrade for iPhone to connect to iMac

I get the window saying I need to update my software in order to have my iPhone (or iPad) connect to the iMac when I plug it in to the USB port. When I click INSTALL it says it is downloading but the progress bar never moves and it never completes. How to I get this update installed if this path doesn't work. Running 11.6.7

Thanks,

Doug

iMac Line (2012 and Later)

Posted on Jul 9, 2022 01:16 PM

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Level 8

45,431 points

Posted on Jul 9, 2022 03:22 PM

Try boot the computer in safe mode Start up your Mac in safe mode – Apple Support (UK)

And see if the problem persists. Most of the time these kind of downloads will download when excecuted in safe mode

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Top-ranking reply

Level 8

45,431 points

Jul 9, 2022 03:22 PM in response to DrDougB

Try boot the computer in safe mode Start up your Mac in safe mode – Apple Support (UK)

And see if the problem persists. Most of the time these kind of downloads will download when excecuted in safe mode

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Software upgrade for iPhone to connect to iMac

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