The app still is giving me video not available errors. I’ve even tried stating the program on my iPhone and then going to my tv, no luck.. why am I paying for something that does not work!!!
[Re-Titled by Moderator]
I think I wasn’t clear…
I am using a Roku to stream the Apple TV app. I have made multiple attempts with Apple care to fix the issue, with no luck.
my Roku is updated with the latest iOS, my internet speeds and connectivity are fine, all other apps work great, and I can vies Apple TV an my iPhone without out an issue.
I discovered that this issue is KNOW TO APPLE by the number of people who had the same issue as I, and the work around suggested was “begin viewing the show on YouTube iPhone, pause it, and then restart it on the Roku”.
that worked for a bit, and now no dice. I even went out and purchased a new Roku thinking that might be an issur, but no same problem.
to say I’m disappointed with Apple is an understatement, about 10 years ago I switched my ENTIRE family to Apple products and they love them.
so why is this happening to so many people and Apple has not addressed the issue?
Greetings Samanthakitty-is-mad,
Apple TV+ is a great service and ensuring you're able to view videos is important. If you haven't already, you'll want to update iOS to the latest version as outlined in the following article. Updating iOS ensures that built-in apps such as Apple TV are running the latest versions as well.
Update your iPhone, iPad, or iPod touch
If you continue to have issues after updating iOS, you'll want to complete the steps outlined in the "If the movie or TV show won't start playing" section of the following article.
If you can't watch or stream movies and TV shows in the Apple TV app
You may also find the steps outlined in the article below helpful in reaching a resolution as well.
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Let us know how that goes!
The Apple TV app is giving me video not available errors
