I have a 13" Macbook Pro running Monterey 12.4. I recently purchased a
PIXMA Canon TR8620a. I'm connected using wireless to my network and can
print, but unable to scan. The iJ Scan Utility lite app doesn't show a
connection.
MacBook Pro 13″, macOS 12.4
You may need to reinstall the Canon IJ Scan Utility Lite application. There should be an option for an ICA Driver, which in my experience is required on Mac computers. ICA stands for Image Capture Application and it's purpose is obvious from the name. If you only selected TWAIN (or made no selection) the ICA Driver may not have been installed.
I found a solution. I checked my network settings & found the IPv6 settings were configured to manual. So I changed it under:Network/Advanced/TCP/IP to configure IPv6 “automatically." I shut my printer off, then restarted and my scanner now recognizes my Mac and will let me uses the Canon IJ Scan Utility Lite App or with my Mac under Printers/Scanners.
Apparently Canon is apparently saying Apple is the problem - so even thought it's a recently released all-in-one there are no supporting drivers for Monterey. I will try Vue Scan & thanks!
Download and run the free GO64 app to see if the Canon Scan utility is 32 or 64 bit or part of it is 32 bit. I had the same issue with another scanner.
My solution was to use VueScan which I found to be more powerful than the utilities that came with my scanners. Try the free demo version of it to see if it can connect to and scan with your scanner.
In order to make any scanner work, scanner software must be installed from the scanner manufacturer's web site. It must be a current version that is reported to work with your computer's operating system. You can also scan using Apple's Image Capture app but this is not a full featured scan software. Another alternative is to download and install the Vue Scan app. You can try it for free. It will leave a watermark in the trial scans. It is a full featured scanner app which I use and can recommend. I have no association with Vue Scan.
That's the first thing I did was to install software from Canon's website, but it detected me as having Catalina, but I'd already upgraded to Monterey. I'm going to try Vue Scan to see if I can get that to work with my new device.
If it is an AirPrint device, you can try that driver, and use Preview to scan?
I've tried reinstalling the Canon IJ Scan Utility, but no luck. I don't recall an option for an ICA Driver, but will go back to look. Thanks!
Scanner Connection
