Activity Rings Not Accurate after new phone

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Level 1

4 points

Activity Rings Not Accurate after new phone

Hello,

yesterday I changed from an phone 12 to 13 and needed to repair my watch 5. All my health data was backed up purposely before I transferred to my new phone but the watch was plagued with frozen screens and restarts.

now my health data says I closed my rings from June 30, which wouldn’t normally be a problem but I have worked hard to close them for 552 days and I would like to continue that.

I can see all my rings closed on my phone and watch but the awards aren’t updating?

any help would be appreciated!

iPhone 13, iOS 15

Posted on Jul 2, 2022 4:00 PM

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Answer 1

sberman

Level 10

271,874 points

Jul 2, 2022 5:34 PM in response to Danopedia

Danopedia wrote:

I don’t think I have iTunes on my Mac at all.

That is correct if your Mac's operating system is reasonably current. Your backup is performed using Finder.

How to back up your iPhone, iPad, and iPod touch with your Mac - Apple Support

So backing up on my iPhone isn't backing up?

It is backing up ... just not your Health data.

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Answer 2

sberman

Level 10

271,874 points

Jul 2, 2022 4:30 PM in response to Danopedia

Danopedia wrote:

All my health data was backed up purposely before I transferred to my new phone

Was this backup done to a computer, using either iTunes or Finder?

If so, the backup needed to be encrypted. Otherwise, all Health data is not saved.

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Answer 3

Danopedia Author

Level 1

4 points

Jul 2, 2022 5:01 PM in response to sberman

I’m so confused. So backing up on my phone isn’t backing up? I don’t think I have iTunes on my Mac at all.

As you say the back up is from 30th June I didn’t backup via iTunes on that day? Is it just doing it when I plug my phone in to charge on my Mac?

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Answer 4

sberman

Level 10

271,874 points

Jul 2, 2022 5:43 PM in response to Danopedia

Glad that helped.

Enjoy your Apple Gear.

Here's one more article to read - how to set up encrypted backups.

About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support

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Answer 5

Danopedia Author

Level 1

4 points

Jul 2, 2022 4:32 PM in response to sberman

Hi - it was all on my phone. And I tripled checked health was selected. Even my watch is saying “good job on closing your rings yesterday” but it’s just not updating the move streak?

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Answer 6

sberman

Level 10

271,874 points

Jul 2, 2022 4:47 PM in response to Danopedia

As you correctly noted, old Health data is retrieved from an iPhone backup. In your case, it certainly sounds like you failed to back up Health data due to lack of encryption.

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Answer 7

Danopedia Author

Level 1

4 points

Jul 2, 2022 5:40 PM in response to sberman

Thank you for all your help!

im going to go and cry over my lost move rings info but at least I know I’ll make sure it will never happen again.

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Activity Rings Not Accurate after new phone

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