apple devices slow on wifi

Hey roi90,

There are a few things that could be contributing to the Wi-Fi performance issues. Start by reviewing the recommended Wi-Fi router settings as seen in this article:

• Recommended settings for Wi-Fi routers and access points

Check for sources of interference with the steps in this article:

• Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Then use Wireless Diagnostics to learn more about your connection:

• Use Wireless Diagnostics on your Mac

Take care.

Hey Roi90,

You may want to isolate this further using safe mode and a test user. Safe mode will tell us if something may be blocking the connection and the test user will tell us if the issue is user specific.

How to use safe mode on your Mac - Apple Support

How to use safe mode on your Mac

Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

- Test your login items.

- To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.

- Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.

- Reinstall macOS.

If you still need help, please contact Apple Support.

Learn more

Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.

Set up users, guests, and groups on Mac - Apple Support

Add a user

1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .

If the lock at the bottom left is locked , click it to unlock the preference pane.

2. Click the Add button  below the list of users.

3. Click the New Account pop-up menu, then choose a type of user.

Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.

5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.

6. Click Create User.

7. Depending on the type of user you create, you can also do any of the following:

- For an administrator, select “Allow user to administer this computer.”

- For an administrator, select “Allow user to reset a password using Apple ID.”

- Use Sharing preferences to specify whether the user can share your files and share your screen.

For information about Apple’s privacy policy, see the Apple Privacy Policy website.

If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac.

Tell us the results when you test it in safe mode and the test (Administrator) account. We'll take it from there.

Cheers.

Are you using a VPN connection?

Do you have any “helper” apps on either device, such as a “cleaner”, antivirus, memory manager, etc?