iTunes Music greyed out half my library

Question

Level 1

4 points

iTunes Music greyed out half my library

I recently subscribed to a trial version of iTunes music. When I opened iTunes on my Windows PC half my songs were greyed out where before I could play everything from my PC and iPhone. All of these were downloads from albums and other sources over many years. The "iCloud Status" indicates "waiting" with the cloud symbol next to each song (no strike throughs). Some songs from the same album will play while others are greyed out. On my iPhone 7 some songs are duplicated: one will play while the other will not stating "this song is not currently available...". Other greyed out songs state "this song is not synced across your devices," although I have synced through iTunes on my PC several times. I have tried numerous remedies from the community and cannot find anything that works. Why did a subscription to iTunes Music destroy my library? Can I get my songs back? Some songs that I added to my library state "Uploaded" or "Apple Music" under "iCloud Status." I have no intention of continuing the service so will I lose any more songs when I unsubscribe? I just want my old (as in 1960's) music back and would appreciate some guidance.

Windows, Windows 10

Posted on Jun 30, 2022 03:08 PM

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Answer 1

fibnc Author

Level 1

4 points

Jul 14, 2022 02:50 PM in response to Alex_Han

I used iCloud Music Library to no avail and I downloaded a song that was greyed out (and was charged for it!). Still nothing so I will contact support. This is a lot more trouble than it is worth - I just want my old music back but thanks anyway.

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Answer 2

Alex_Han

Community Specialist

Jul 2, 2022 08:19 AM in response to fibnc

Hi fibnc,

We know you just mentioned that you tried everything in If your songs are grayed out, but there's a small note that we wanted to follow up on.

If a song is still grayed out after your music library is uploaded, import a new copy of the song into your music library. Then in the Apple Music app or iTunes, go to the menu bar and choose File > Library > Update Cloud Library.

What happens when you try that with a song or set of songs? Also, are you using iCloud Music Library, or are you manually syncing? You mentioned "I have synced through iTunes on my PC several times." You would need to turn on iCloud Music Library (not sync manually) and then follow the quote above.

If you continue to experience issues after following the steps and suggestions above, please contact Apple Support for additional assistance: Get Support.

We hope that helps with your question and take care!

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Answer 3

Lindsay_B.

Community Specialist

Jul 1, 2022 12:05 PM in response to fibnc

Hi, fibnc,

The issue you've described relating to your music library after signing up for Apple Music may be addressed by the steps in If your songs are grayed out - Apple Support, which detail various scenarios under which songs may be grayed out and how to troubleshoot them.

If you have additional concerns about the Apple Music service, we encourage you to get in touch with Apple Support directly, as they'll be best equipped to answer your questions and provide you any additional information and guidance you need. You can do that here: Get Support.

Have a lovely day.

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Answer 4

fibnc Author

Level 1

4 points

Jul 1, 2022 03:39 PM in response to Lindsay_B.

Lindsay, I went through all the steps in this link a couple of weeks ago - multiple times in case I missed something. Nothing has resolved the problem. Thanks anyway.

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iTunes Music greyed out half my library

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