iPad mail app

Since I have updated to iOS 15.5, I cannot routinely get mail on my iPad Air (2020). I have restarted, force restarted, deleted and reinstalled the mail app, deleted and reinstalled the mail accounts, and turned off "prevent cross-site tracking" in Safari since someone in the forums suggested it. Nothing works. I have had to resort to using Gmail, but I much preferred the apple mail app when it works. Any ideas?

iPad Air, iPadOS 15

Posted on Jun 27, 2022 01:36 PM

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Question marked as Top-ranking reply

Posted on Jun 28, 2022 03:26 AM

Google have changed their authentication requirements for Google Mail mail accounts configured for password authentication - and for non-Google mail clients, now requires use of an App Specific password for each mail client/device. 


You will need to generate a unique password for your iPad Gmail account - that will differ from your normal Google Account Password. AOL, Yahoo, Google, Microsoft now all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Google Account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information can be found here:

https://support.google.com/mail/answer/185833?hl=en-GB


2 replies
Question marked as Top-ranking reply

Jun 28, 2022 03:26 AM in response to Njgrancee

Google have changed their authentication requirements for Google Mail mail accounts configured for password authentication - and for non-Google mail clients, now requires use of an App Specific password for each mail client/device. 


You will need to generate a unique password for your iPad Gmail account - that will differ from your normal Google Account Password. AOL, Yahoo, Google, Microsoft now all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Google Account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information can be found here:

https://support.google.com/mail/answer/185833?hl=en-GB


Jun 27, 2022 02:25 PM in response to Njgrancee

Njgrancee wrote:

Since I have updated to iOS 15.5, I cannot routinely get mail on my iPad Air (2020). I have restarted, force restarted, deleted and reinstalled the mail app, deleted and reinstalled the mail accounts, and turned off "prevent cross-site tracking" in Safari since someone in the forums suggested it. Nothing works. I have had to resort to using Gmail, but I much preferred the apple mail app when it works. Any ideas?

YOu probably need to use app specific password, confirm by contacting google or looking at their support site.

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iPad mail app

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