Mac Studio issues with NAS (Synology)

Question

Mac Studio issues with NAS (Synology)

On-going issues since I received the Mac Studio. I opened a case with Apple, and they are ignoring me and deflecting.

Background

I have 2 Mac Mini, 2 iMacs and 2 MacBook Pros. One of the MacBooks is a M1, the rest are Intel. I also have a number of Linux machines, and Windows Machines. Also iPads and iPhones.

All use the three Synology NAS(s) successfully for years.

I upgrade the 2018 Mac Mini to a Mac Studio.

Same ethernet cord
Both use 10G
both on Monterey

The Studio is slow or can not connect to the NAS(s). They are set to

SMB
Max SMB Protocol = SMB3
Min SMB = SMB1 {This is needed for a Linux Machine)
Transport Enc = Client Define
Enable server sign = disable
Enable Opportunistic locking on
Enable SMB2 lease on
no WINS server
Enable VFS module to convert Mac Special characters enabled.

Apple support handed me to Synology, who asked for logs and never replied. Called Apple back no response.

This was a take the Mac Mini OUT, put the Studio in. All other Apple, Windows, and Linux machines are working fine with NAS(s). There are three NAS all can not be consistently connected to.

Is ANYONE ELSE seeing this?

Mac Studio, macOS 12.4

Posted on Jun 26, 2022 08:09 AM

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Answer 1

Jun 26, 2022 09:19 AM in response to Kevin Cossaboon

Steps to reproduce

boot up Mac
wait for NAS drives to attach (usually 90% of the time they will, but takes 60-90 seconds)
logout
log in
No NAS Drives will attach

At this point, I can PING the IP of the NAS, get to their WEB Consoles but no SMB

I have been able to reproduce this 3 times.

Twice I killed the "NetAuthSysAgent" process on the Mac and imediatly the Shares Mount.

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Answer 2

Jun 27, 2022 07:24 PM in response to Kevin Cossaboon

I'm having a similar issue with my Studio. I'm able to see and connect to the NAS, however, it randomly drops the connection for a microsecond. Not long enough that the NAS disconnects, but long enough that if I'm in a directory, it flashes, and then brings me back to the root of the NAS volume. It has been wreaking havoc on the TV and Music apps, as all my media is on the NAS. I contacted apple several times and each time I was told by a level 2 tech that they would take ownership of the case and call me back the next day. None of them ever do. I finally got so frustrated I disconnected everything and brought it in to the Apple Store where they agreed to return it and give me a new one, but that presented its own challenges. I have a 2017 MBP, 2019 27" iMac, 2016 MBP, 2012 Mac Mini, 2010 Mac Pro, 2002 iMac G4 and a 2000 Mac Cube that all have no issues accessing the NAS. It's Samba. Not sure why that would be an issue for an M1 but it appears to be that or just the studio model? The 2016+ all are running Monterey, the Mac mini is on Catalina, the Mac Pro is running Big Sur, and the iMac and Cube are running Tiger and Panther respectively.

This started with a Netgear ReadyNAS RN204 which is what I originally thought the problem was. I went and replaced that with a Terra-Master FN-214 (which I love and is soooooo much faster) and still have the same issue.

I have completely erased and reinstalled the OS 3 times now. That didn't fix anything.

Any insight would be great.

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Answer 3

Jun 29, 2022 12:44 AM in response to Kevin Cossaboon

Yes, my Mac Studio is the same, activity monitor show terrible connection speeds after the Mac has gone to sleep, I have to restart it to get a decent connection speed. Not had any issues with my Intel Macs, these all work fine.

Apple are blaming Synology but It's only the M1 chip that has an issue, all my other Macs and iPad are fine.

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Answer 4

Jun 27, 2022 07:23 PM in response to Bug_To_The_Rescue

Oh, there's also 5 Apple TVs that have no issue connecting to and playing content from the NAS as well as two PC's, 4 iPhones and an iPad or two.

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Mac Studio issues with NAS (Synology)

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