Amazon Prime Video App not working on apple tv

My Amazon Prime video app is not working on my Apple TV. I have rebooted the router, rebooted the Apple TV, deleted and reinstalled the Prime App and it still says it cannot connect to the internet. All other TV apps are working fine.

Any suggestions?

Posted on Jun 25, 2022 08:34 AM

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2 replies

rkaufmann87

Level 10

148,032 points

Jun 25, 2022 12:57 PM in response to scottfromfranksville

I would unplug the Apple TV from its power source for several minutes and then plug it back in, then re-download the Amazon app and test. If the problem continues, please contact Amazon for support on their app.

Shamper

Level 2

160 points

Jul 15, 2022 11:31 AM in response to scottfromfranksville

The first step is to follow the previous Apple Recommended solutions for the instructions on the basics i.e. delete/reinstall.

If you are still experiencing issues, try changing the DNS settings on your router to something like 8.8.8.8 (GoogleDNS).

Once the DNS settings are changed on the router, download the Prime App again and it should bring you to the log in screen.

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Amazon Prime Video App not working on apple tv

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