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I have an unlocked iPhone 11 that will only work with a Vodafone sim. Once I try a sim from any other network, it just shows up no service. I have taken the phone to the Apple store but they can’t find any issues with the phone. Any suggestions?
iPhone 11 Pro
it just shows up no service.
See this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
If it still doesn't work, try to remove the SIM card and put it back again.
See -> Remove or switch the SIM card in your iPhone
Remove or switch the SIM card in your iPhone - Apple Support
It is possible that the SIM card is damaged, go to Vodafone and request a replacement SIM card. Normally it is free.
it just shows up no service.
See this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
If it still doesn't work, try to remove the SIM card and put it back again.
See -> Remove or switch the SIM card in your iPhone
Remove or switch the SIM card in your iPhone - Apple Support
It is possible that the SIM card is damaged, go to Vodafone and request a replacement SIM card. Normally it is free.
👉 Check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.
If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem. And they could offer a possible solution.
You will first have to make an appointment due to the pandemic.
See: Contact Apple for support and service
Contact Apple for support and service - Apple Support
I have tried all of the above, I have also tried the sim in another 3 iPhones and a Samsung, and it works perfectly fine. I have been through all options with Apple technical support and also have had the phone in the Apple Genius Bar and no one seem to know what the problem is
Probably the problem is with Vodaphone, though not necessarily intentional.
People buy "unlocked" phones from BestBuy without knowing that the first carrier the phone sees locks that phone (ALWAYS buy unlocked phones directly from Apple). But people have reported that "unlocked" phones, which are carrier locks through this mechanism can be a nightmare to unlock. Seems once they are told they go to the carrier and tell that carrier, but the carrier does not even know about that "feature" of their service. The tug-of-war leaves makes the phone owner the loser in the game.
When I insert a Vodafone sim (which the phone was previously locked too) it works 100% so I don’t think there is an issue with tray alignment etc.
I have been to the Apple store already with this problem, they weren’t able to help
Only Vodafone can unlock it, if you are eligible.
See also this support article:--> How to unlock your iPhone for use with a different carrier - Apple Support
Regards
Giulio
The phone was unlocked by Vodafone a few months back
Then contact or visit Vodafone & ask them.
I have also done this and they said it’s an issue with the phone and not them
I have a feeling the problem may lie with Vodafone but as far as they’re concerned they have unlocked the phone
Anyone else have any suggestions? I'm at a loss with Vodaphone and Apple who just seem to want to blame each other offering no solutions for a fix
Unlocked iphone will only work with original carrier
