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Since this morning, my Home Pod keeps responding with "I couldn’t find (music I asked for) in your Apple Music Library” when I try to use it.
I already reset the Home Pod and it is on the latest update. Does anyone have an idea what I can do to resolve this?
HomePod, 15
I already restarted the router and the Wi-Fi does not seem to be the problem.
I can access Apple Music from all my other devices and I am also able to play music on the Home Pod via Airplay on my iPhone - just not directly on the Home Pod.
I am attempting to completely remove the device from the Home app and re-add it... I'll let you know if that resolves it.... Just out of curiosity, what wireless router do you have?
So completely removing it from my house and adding it back fixed the issue for me. I did update to the latest OS prior to this issue occuring.
I also might have been able to just sign out of the primary user and back in... didn't try that.
This happens to me sometimes if my Apple TV is not on.
I have stereo Homepods as default audio output for the Apple TV 4K and if I forget to wake up the ATV I get a similar error message from Homepod Siri. It seems that the ATV takes control of the Homepods and Siri doesn't know what to do if the ATV is not active.
I've found that if you have more then one apple Id on your phone (I.E. have another icloud email attached to your settings) when you setup the homepod with the newest OS 15, it has confusion on which ID to use.
I was able to setup the homepod
Go into the home app and into the settings of the home pod
Sign out of the apple music account
Remove the icloud email account
Sign back into the apple music account on the Home app
This fixed Apple music for me where a reset didn't.
Hope this helps!
See if restarting the HomePod again fixes your issue: Reset HomePod – Apple Support (AU)
Does your Wi-Fi block the contact to Apple servers?
Did you already restart your router?
Can you access Apple Music with another device, for example an iPhone?
Can you play a radio station from Apple Music on your HomePod?
Is your iPhone connected to the same Wi-Fi network as the HomePods and can you change the volume on your HomePods, using your iPhone?
Yes, playing radio stations works.
Both my iPhone and the Home Pod are connected to the same network and I am able to adjust the volume on my Home Pod using the iPhone.
Did this happen after the latest iOS update for the HomePod?
I am not exactly sure. I was travelling the last few months and updated the HomePod when I returned last night. Tried to play music this morning and noticed the issue.
Home Pod cannot access Apple Music
