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Tldrd3 Author

Level 1

24 points

"Unable to determine if iPhone battery" message

I keep receiving the "Unable to determine if your iPhone battery is a genuine apple part" notice after latest update. I did not replace my battery or has it been serviced. Why is this happening?

Posted on Apr 20, 2022 4:08 PM

Top-ranking reply

deggie

Level 10

167,333 points

Posted on Apr 20, 2022 7:15 PM

There may be an issue with your battery that became apparent during the update. What model iPhone is it? Go to Settings > Battery > Health and see what message you get there. After doing so click on the Get Support link at the top right of this page to contact Apple Support. Do report it, it is silly to assume it is a bug and the next update will fix it.

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"Unable to determine if iPhone battery" message

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