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My phone refuses to update manually

I have tried all the options and suggestions given by support but my iPhone refuses to update software . It gets stuck at the “installing” phase then jumps back to zero

iPhone 7 Plus, iOS 14

Posted on Apr 12, 2022 1:43 AM

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Question marked as Top-ranking reply

Posted on Apr 12, 2022 2:15 AM

See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

 

If you still don't have a 'service' after that, see -> iPhone 7 Repair Program for "No Service" Issues

iPhone 7 Repair Program for "No Service" Issues - Apple Support


See this Apple article: If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

 

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

 

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

 

You need good Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

2 replies
Question marked as Top-ranking reply

Apr 12, 2022 2:15 AM in response to Hashnu

See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

 

If you still don't have a 'service' after that, see -> iPhone 7 Repair Program for "No Service" Issues

iPhone 7 Repair Program for "No Service" Issues - Apple Support


See this Apple article: If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

 

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

 

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

 

You need good Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Apr 13, 2022 7:24 AM in response to Hashnu

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.

My phone refuses to update manually

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