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harriet270 Author

Level 1

4 points

can you help me with downloading the software update

my new iphone is stuck on install now when i’m trying to update it

iPhone 7 Plus

Posted on Jan 4, 2020 1:35 AM

Top-ranking reply

ProustGiulio

Level 10

208,494 points

Posted on Jan 4, 2020 1:45 AM

If your doing it wirelessly, take a look at this support article:--> Get help with over-the-air iOS updates – Apple Support

If you still can't update your device, try to do it via iTunes on a computer. If you don't have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider:--> Apple – Location Selector

Regards

Giulio

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