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Level 1

4 points

True depth camera problems on iPhone xr

iphone xr won’t allow face unlock. It is disabled due to true depth camera capability

iPhone XR, iOS 15

Posted on Feb 4, 2022 5:09 PM

Top-ranking reply

Level 10

230,678 points

Posted on Feb 4, 2022 5:14 PM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store.

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