Couldn’t update software,i don’t why?

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch    *

Try a forced restart. See the section towards the end of the article.

Reset Device. -

See the articles below.

Update your iOS device.  -

Get help with over-the-air iOS updates  -

Update – Can’t or can’t restore   -

Have you tried using iTunes on a computer or Finder if running Catalina or later to do the update?

Update software on iOS devices in iTunes on Mac. -

Phone, iPad, or iPod touch - Update with Finder.  *

iPhone, iPad, or iPod touch - Update with iTunes.  *

If you see an error when you update or restore your iPhone, iPad, or iPod    *

Updating iOS: common issues and solutions.  -

https://www.youtube.com/watch?v=csJAEyvvruY