My question is my daughter changed her password and loved her phone then we reset and she doesn’t no her Apple ID password and I can’t do anything

My daughter changed her password to her phone so we went to computer and reset it then she doesn’t remember her Apple ID password and we can’t get in the phone what do I do

iPhone SE, iOS 15

Posted on Nov 24, 2021 12:58 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 24, 2021 1:10 PM

She can try to reset the password for her Apple ID at https://iforgot.apple.com


If she can't do that, Apple will require the original sales receipt for the device from an authorized retailer. If you can't produce that, it's not usable.


4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Nov 24, 2021 1:10 PM in response to jacobi20

She can try to reset the password for her Apple ID at https://iforgot.apple.com


If she can't do that, Apple will require the original sales receipt for the device from an authorized retailer. If you can't produce that, it's not usable.


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My question is my daughter changed her password and loved her phone then we reset and she doesn’t no her Apple ID password and I can’t do anything

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.