I can no longer scan from my HP printer

Since the Mac os, I can no longer use Image Capture with my HP printer. I am unable to scan documents.

MacBook Air

Posted on Oct 6, 2021 03:18 PM

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Question marked as Top-ranking reply

Posted on Oct 6, 2021 03:23 PM

rkj1 Said:

"I can no longer scan from my HP printer: Since the Mac os, I can no longer use Image Capture with my HP printer. I am unable to scan documents."

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Remove/Add Printer:

Remove the printer, and then add it back. Get the drivers from none other than HP (or you might install malware). Once added, restart the Mac.

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2 replies
Question marked as Top-ranking reply

Oct 6, 2021 03:23 PM in response to rkj1

rkj1 Said:

"I can no longer scan from my HP printer: Since the Mac os, I can no longer use Image Capture with my HP printer. I am unable to scan documents."

-------


Remove/Add Printer:

Remove the printer, and then add it back. Get the drivers from none other than HP (or you might install malware). Once added, restart the Mac.

Oct 6, 2021 06:15 PM in response to rkj1

Even though you are posting in the macOS High Sierra community are you actually running macOS Big Sur 11.6.

There has been a recent problem with Big Sur and scanning.


Try this.

Click once on your Desktop.

Click on Go in the menubar, select Go To Folder.


Enter this text,


/Library/Image Capture/Devices


press Go.


A new Finder window will open with Devices highlighted, open that folder

Control-click on the HPScanner.app and select Open from the submenu.


Now try scanning.


If the above does not help then tell us the exact model of HP printer you have an

which OS your mac is using.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can no longer scan from my HP printer

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