how to use account recovery?

Dear member Communities,


My iphone was stolen, and the thief was changed my phone number and password, so i can't use my account anymore. How to get my account back, please give me some advice...

Posted on Aug 11, 2021 12:11 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2021 06:16 AM

For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204145


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.



3 replies
Question marked as Top-ranking reply

Aug 11, 2021 06:16 AM in response to boncel

For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204145


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.



Aug 11, 2021 11:04 AM in response to Limnos

First, thank you Limnos for your support, but its seem not solve the problem.

I used two factor verification for my account. When my iphone was stolen, the thief changes my phone number that registered for two factor verification, and change my password too.

So, I can't reset my password, cause there is a question about the correct phone number for two factor verification, and I couldn't provide the correct number. What should I do to regain my appleId?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

how to use account recovery?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.