My phone screen does not turn off when I am on a call.

Whenever I receive a call, my phone screen remains on. My cheek accidentally presses the mute button often. How do I turn the screen off when I am on a call?

iPhone 7

Posted on May 10, 2021 08:57 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2021 09:11 AM

Force Restart the phone:

Press and quickly release Volume UP button. Press and quickly release Volume DOWN button. Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

hopefully It will help you

-Daman

1 reply
Question marked as Top-ranking reply

May 10, 2021 09:11 AM in response to Sweetypie2070

Force Restart the phone:

Press and quickly release Volume UP button. Press and quickly release Volume DOWN button. Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

hopefully It will help you

-Daman

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone screen does not turn off when I am on a call.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.