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Josephjawher Author

Level 1

4 points

Screen issue

During calls the screen doesn’t turn off once i put the device on my ear

iPhone 11 Pro, iOS 13

Posted on Apr 14, 2020 10:02 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,740 points

Posted on Apr 14, 2020 11:42 PM

Ensure that your iPhone’s case or screen protector does not obstruct with the proximity sensor. Try removing the case and the protective cover to check if that fixes your issue.

Restart the device. That's it. If issue is not resolved... Force restart iPhone - Apple Support

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Screen issue

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