Mac OS Big Sur unable to reinstall after factory reset

meghna192 wrote:

It’s a MacBook Air 2017

does that help?

Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur) If errors are found and repaired, run again until no errors reported.

Disk Utility>View>Show All Devices The best sequence is —

• Volume level

• Container level

• Parent drive

Recovery: https://support.apple.com/en-us/HT204904

Then try again—How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

How to repair a Mac disk with Disk Utility https://support.apple.com/en-us/HT210898

meghna192 wrote:

Hi it didn’t work I’m not sure what to do next

will my laptop ever work again

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

 “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.”  Start a service request https://support.apple.com/mac/repair/service

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost.     https://support.apple.com/mac/repair/service

 Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

meghna192 wrote:

I factory reset my laptop and followed all the steps mentioned I also erased the disk utility thing but after that when I try to reinstall Mac OS Big Sur, just as it’s about to reach the end of the bar it stops and shuts down without any error message or any information. Please help.

What exact Mac is this ? Intel / M1 ...(?)

This Applies ONLY to The Apple Silicon M1 MBA If not your case - please Disregard and sorry about that.

If you get a personalization error when reinstalling macOS on your Mac with Apple M1 chip

Listen to @leroydouglas - He knows his stuff and will guide you through this matter.

At time of my posting though it may have been the Newest M1.