i cant download photoshop on my macbook air m1
I have my adobe photoshop account but when I try to download onto my Mac it keeps saying that the file is broken or damaged and won't let me use it?
MacBook Air 13″, macOS 11.0
User profile for user:
Chris_C1
User level:
Community Specialist
Hi eimear212,
We see you're experiencing an issue with installing Adobe Photoshop, and we will do our best to assist. If you haven't already, we suggest powering off the Mac and then powering it back on.
If you're still having an issue with installing the app, boot into safe mode to see if you're able to install it there. Starting up your Mac in safe mode can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up. For steps, click here: How to use safe mode on your Mac. Depending on the outcome, follow the steps in the article.
If you're able to install in safe mode, restart normally and confirm it works. If you're unable to resolve it, we suggest reaching out to Adobe support here: Adobe Help Center
Take care.