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didn’t get refund money

what should I do if i got sent a email and it says I got a refund but I didn’t money back I spent 30 dollars by accident and I requested a refund yesterday but didn’t get my money

Posted on Jan 25, 2021 1:19 PM

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Question marked as Top-ranking reply

Posted on Jan 25, 2021 1:21 PM

"After you request a refund, you'll receive an update [as to whether you have been granted a refund] within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904

3 replies
Question marked as Top-ranking reply

Jan 25, 2021 1:21 PM in response to lxvp

"After you request a refund, you'll receive an update [as to whether you have been granted a refund] within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904

Jan 25, 2021 1:42 PM in response to lxvp

Please read what I wrote and the link I posted. You said this was yesterday so cannot expect to see the actual money so soon. Depending upon how you paid (which you did not say) you can expect it to take 2 days to 60 days before you see the money. In particular if you paid by credit card it has to work its way back through the system.

didn’t get refund money

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