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The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
This morning I got an alert that my iPad passcode expired and it is asking me to reset it. I have never seen something like this before on an Apple device or on several generations of iPads. All searches I have done indicate this isn't something that happens with Apple devices. I can't use the iPad without moving forward on the alert- but I am concerned some type of Trojan Horse or other issue will activate if I do move forward.
It was literally the first thing to pop up this morning. I fell asleep with a video game- WGT Golf- active last night and this was the error message that popped up. It would not let me do anything until I engaged. I think it may have to do with a MDM profile I have on it so I can use on a client's wifi- at least that was a possibility on another discussion thread. I had restarted a few times- but like I said once I opened it with the thumbprint the dialog box would pop up and I would be stuck.
Ultimately I did reset the passcode, and I did clear cookies and search for rogue accounts, apps, calendars, etc. I didn't find anything so I think it might be a new security issue with the clients profile. I have a ticket in with their IT to see if it is a known issue.
It was literally the first thing to pop up this morning. I fell asleep with a video game- WGT Golf- active last night and this was the error message that popped up. It would not let me do anything until I engaged. I think it may have to do with a MDM profile I have on it so I can use on a client's wifi- at least that was a possibility on another discussion thread. I had restarted a few times- but like I said once I opened it with the thumbprint the dialog box would pop up and I would be stuck.
Ultimately I did reset the passcode, and I did clear cookies and search for rogue accounts, apps, calendars, etc. I didn't find anything so I think it might be a new security issue with the clients profile. I have a ticket in with their IT to see if it is a known issue.
Never saw that message, it might be a scam attempt. DO NOT respond and do not give any personal info to anyone.
When did it appear? I mean, what were you doing when it appeared?
I would try to:
When done, restart your iPad.
Let me know how it goes
Regards
Giulio
Welp, both my client and corporate IT are pointing fingers at each other, but claiming it COULD be their settings causing it. Either way good to know that it was legit. An inconvenience but not a scam. Odd that I've never seen it before and have had both accounts for a while.
If you have a corporate (Exchange) email account set up on the device, the administrators can enforce security policies including passcode changes.
Please, keep me informed, thanks.
Giulio
Okay, thanks for sharing :)
Take care.
Giulio
iPad Passcode Expired?
