Apple Music subscription was purchased twice.
My subscription was purchased automatically, but then I decided to switch to Apple One. Apple Music expiration date has not been updated, but subscription money has been paid
iPhone 7 Plus, iOS 14
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goodasi Said:
“Apple Music subscription was purchased twice.: My subscription was purchased automatically, but then I decided to switch to Apple One. Apple Music expiration date has not been updated, but subscription money has been paid”
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Contact Apple Support:
For Financial Assistance, Contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. So, talking to Apple, they will see this from their side, and will run you through the fix. Here is the information for contacting Apple Support:
Apple Phone Support:
- Contact Us - Choose Locations
- U.S. (800)MY-APPLE
- Proceed from there as Necessary
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)